Fix My Mac


A Macintosh Classic, running OS 6, was the very first computer I ever used. Early 90’s, Ross High School, Tranent. I was fortunate enough to be a pupil of Mr Douglas, who was more than a little passionate about Apple’s flagship desktop computer, and passed this on to many of his pupils.

When I left school and started work I was keen to have a go on the new fangled Internet thing. It seemed sensible to invest in what I already knew and I bought a Macintosh Performa 5400/180 (Black). This Mac saw me through Mac OS 7.5 to Mac OS X 9.2.1. I then went ‘pro’ and bought a Power Mac G4 with dual 450Mhz processors! I moved to Mac OS X 10 on the day it was released and suffered it until it started to get good (I would say 10.2, other may say 10.3). While the Internet had become a lot more useable, and useful, it was digital music production that caught my interest. Having used Startrekker and Octamed on Commodore Amigas, I bought my first ever non-OS software package called PlayerPro. Somewhere, hidden deep within my iTunes library, lives my ‘album’ from back then ;-)

In 2004, I bought a top of the range PowerMac G5 for £2800. It developed a problem less than 1 week later. I contacted Apple and they sent out an Engineer from a company in Edinburgh. The Engineer tried a couple things I had already tried and quickly decided that it would have to go away to be looked at in more. I was extremely disappointed to hear that it could be gone for up to two weeks. I was livid when I was told that a temporary replacement could not be provided.

I had no option but to let it go. Around 10 days later, I was told that it had been fixed and that I would have to collect it from Edinburgh. The problem was still there and, when I contacted the company who had ‘fixed’ it, they washed their hands of it.

At the time, there was no other place to get Apple products repaired. I simply had to put up with the bad service.

A couple of months later, I started buying broken iMacs on eBay. I learnt about their insides by signing up for the Apple Technician Training Course. Soon, I was selling the repaired iMacs on eBay and making some money. Over the following 18 months, I continued to sell Macs that I had repaired. I also put a website together, called it Fix My Mac and started advertising for business. I was soon working 18 hours per day, 7 days per week.

Agreeing a Support Contract, with a school in Edinburgh, in 2006 gave me the confidence to quit my full time job as an Electrician and concentrate on building Fix My Mac up to be my main employment. I am very glad that I did. My hobby has become my income.

Given my past experiences, I make the level of service I provide top priority and I work very hard to ensure standards are kept very high.

Kevan Gordon, Owner - Fix My Mac
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